BFRC delivers a streamlined service to customers

BFRC delivers a streamlined service to customers

The British Fenestration Rating Council (BFRC) launched a new bespoke system, specially designed to provide all customers with a new improved streamlined service.

BFRC customers are already receiving instant notifications of product scope updates and are benefiting from the enhanced reporting. This custom-made system has improved internal efficiency, resulting in a quick turnaround for all applicants.

BFRC is the premier UK authority for independently verified ratings of energy efficient windows and doors. With a new management system fully in place to support the customer journey, its clear BFRC is continuously striving to enhance their customers’ experience.

Lis Clarke, BFRC Operations Director said, “Providing exceptional customer service and the best customer experience is at the core of our values. I am delighted to see that our customers are already benefiting from up to a 70% reduction in processing times, due to the new measures we have introduced. These new foundations will hold us in good stead for the future and the exciting developments we have planned.”

Borough IT worked alongside BFRC to redesign their system and ensure that it meets both BFRC’s current and future business needs.

BFRC is the premier UK authority for independently verified ratings of energy efficient windows and doors.