Homeowners - Consumer Protection

Are you a homeowner? See how the GGF can help

When looking for replacement windows, double glazing, Energy Efficient windows, doors or to add a conservatory to your home where do you start?

Improving your home

When looking for replacement windows, double glazing, energy efficient windows, doors or to add a conservatory to your home, where do you start?

The Glass and Glazing Federation (GGF) is here to help. We are the trade association that represents over 60% of the home improvement industry by turnover. The GGF's opinion is also regularly sought by Government on Regulation and Consumer issues.

7 reasons why you should use a GGF Member

1. Your deposit is protected – Deposit Indemnity Scheme
2. All companies are vetted
3. Members work to the GGF Code of Good Practice & Glazing Manual
4. Customer Charter
5. FREE Conciliation Service
6. Conduct is monitored and regulated
7. Your installation will comply with the Building Regulations

1. Your deposit is protected – Deposit Indemnity Scheme

Deposits placed with GGF Members are protected by the GGF's independent Deposit Indemnity Scheme, which safeguards deposits up to £12,500 or 50% of the contract price, whichever is lower. 

See more: Free Deposit Protection

2. All companies are vetted

All our Members who supply, fit or install replacement windows, double glazing, energy efficient windows, doors and conservatories have been trading for at least three years and are vetted to ensure quality of service.

This vetting process includes making a site visit to the company's premises, checking two years of their accounts and taking up trade and consumer references. 

See more: Why use a GGF Member Company?

3. Members work to the GGF Code of Good Practice & Glazing Manual

All our Members work to the GGF Code of Good Practice and to the Technical Standards laid out in the GGF Glazing Manual.

See more: GGF Code of Good Practice

4. Customer Charter

The GGF Customer Charter offers consumers:

• advice on where to buy
• advice on what to buy
• safeguarding of purchases
• quality service at all times
• continued customer care

See more: Homeowners Guides

5. FREE Conciliation Service

The GGF also provides a FREE Conciliation Service, should a domestic customer and a Member company not see eye to eye over work carried out. In the rare cases that this does not work, the GGF has an independent arbitration scheme run by the Chartered Institute of Arbitrators.

(Note: The GGF has no authority regarding compensation, and so we are unable to provide assistance on this issue. In addition, we are an independent third party and will not be drawn into litigation between the customer and the Member. Consequently if litigation was being used, or threatened then we could not intervene.)

See more: Resolving A Dispute

6. Conduct is monitored and regulated

The GGF monitors and regulates the conduct of its Members to ensure that customers are treated fairly.

7. Your installation will comply with the Building Regulations

All GGF Members will comply with the Building Regulations when replacing your windows and doors. This includes ensuring safety glazing is installed in critical locations as well meeting the thermal performance requirements for the replacement products.

All replacement windows and doors installed within England and Wales need to be registered; this can be done in a number of ways - through registration with a self-certification scheme such as FENSA or through your Local Building Control. A certificate of compliance will be issued, this is required whenever there is a legal transfer of the property by your solicitor.

See more: Your Guarantees

Further Information

Having a problem with a company that is NOT a GGF Member?

We are sorry, our FREE Conciliation Service is only available to customers of GGF Members. You should seek advice from your local Trading Standards office or Citizens Advice Bureau.

Independent consultancy service

If you find yourself in the position of requiring an independent expert, the GGF can provide you with an experienced Technical Consultant. For further information and details of costs contact consultancy@ggf.org.uk.

Need more information?

GGF produces leaflets and videos about all aspects of glass and glazing, from how to handle glass safely, to what to consider when having a conservatory built.

See more: Homeowners Guides