GGF Complaints Service

If you are a domestic customer of a GGF Member and have been unable to resolve a complaint directly with the company, you may want to consider applying to our Complaints Service.

Why should I consider the GGF Member Complaints Service?

This service offers additional support to assist in resolving disputes between customers and GGF Members. It is important to note that this service is only available to domestic customers of GGF Members, and not to commercial or trade customers. However, if you meet the eligibility criteria, our Complaints Service can help you reach a satisfactory resolution to your complaint, without the need for costly and time-consuming legal action.

-The service is absolutely free

-We’ll pick up the phone to our member and speak to them on your behalf

-Reduces the time, work and frustration you may have when dealing with a company or individual

-Keeps you informed at every stage of your complaint until it is closed



Alternative dispute resolution

The GGF has an independent arbitration scheme run by the Chartered Institute of Arbitrators.

The Glazing Arbitration Scheme (TGAS) is an independent ADR (alternative dispute resolution) scheme, which is the primary ADR scheme for the Glass & Glazing industry, plus other glazing related and home improvement products.

Visit TGAS

Contractual & Non-glazing disputes

For contractual & non-glazing disputes, the GGF recommends contacting Citizens Advice. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues, including information about your rights when buying goods and services.

Alternatively you can contact Citizens Advice directly via its contact page.

Visit Citizen Advice

Existing Complaint Updates

GGF Complaints Service Request

Please choose one of the following options to submit your complaint:

  1. Download and complete the PDF complaints form, then send it as an attachment to
  2. Fill out the interactive form below.

Complaints Submission Form