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Alpha Facilities Group Limited

Members Category: Bent/Curved Glass, Conservatories, Curtain Wall Glazing, Doors and Windows, Double Glazing, Emergency Glazing, Fire Resistant Glazing, Float and Sheet Glass, Glass Repair, Glazing and Glaziers, Glazing Components, Hardware, Laminated Glass, Leaded Lights, Mirrors, Out of Guarantee Repair Work, Patent Glazing, Patio Doors, Sealed Units, Secondary Glazing, Shop Fronts and Entrances, Solar Control Glass, Specialist Services, Toughened Glass, Window and Door and Window Film

  • Profile

    Alpha have completed many projects and refurbishments securing and improving commercial and domestic premises for over 30 years, priding ourselves not only on the quality of goods we supply but expert fitting, and overall customer satisfaction.

    All properties we work in are occupied to some degree, some by vulnerable adults or children. Respect for the home and the customer is key. Maintaining a safe and secure environment for the customer and our workforce drives our Code of Conduct. We expect anyone working in a property to follow our Code of Conduct for working in occupied properties, which includes a focus on security and supporting vulnerable customers. Sources such as the Tenant Services Authority have been used to develop this Code. Operatives are trained using role play and toolbox talks to understand the need for care and attention.

    Alpha Glass offer for their clients a Glass safety analysis & report service
    Emergency response service
    First time fix
    National coverage controlled from central hub
    Glass polishing service as an alternative to re-glazing
    Replacement Locks

    All jobs are monitored and feedback is recorded and reviewed on a daily basis, including:

    Rapid Response times
    Staff politeness and courteousness
    Works completed to customers satisfaction
    All work areas are tidy and left as found
    Complaints handling is dealt with and resolved with 48 hours
    Customer support experience
    10 Year guarantee on all UPVC windows & doors

    Alpha Glass & Glazing Key business offering:

    • Highly experience Technicians
    • Consistent high levels of service
    • Market leading response times in both emergency & reactive
    • Head Office ‘hub’ in the UK Midlands
    • National commercial & domestic glazing service 24/7