Alpha have completed many projects and refurbishments securing and improving commercial and domestic premises for over 30 years, priding ourselves not only on the quality of goods we supply but expert fitting, and overall customer satisfaction. All properties we work in are occupied to some degree, some by vulnerable adults or children. Respect for the home and the customer is key. Maintaining a safe and secure environment for the customer and our workforce drives our Code of Conduct. We expect anyone working in a property to follow our Code of Conduct for working in occupied properties, which includes a focus on security and supporting vulnerable customers. Sources such as the Tenant Services Authority have been used to develop this Code. Operatives are trained using role play and toolbox talks to understand the need for care and attention. Alpha Glass offer for their clients a Glass safety analysis & report service Emergency response service First time fix National coverage controlled from central hub Glass polishing service as an alternative to re-glazing Replacement Locks All jobs are monitored and feedback is recorded and reviewed on a daily basis, including: Rapid Response times Staff politeness and courteousness Works completed to customers satisfaction All work areas are tidy and left as found Complaints handling is dealt with and resolved with 48 hours Customer support experience 10 Year guarantee on all UPVC windows & doors Alpha Glass & Glazing Key business offering: Highly experience Technicians Consistent high levels of service Market leading response times in both emergency & reactive Head Office 'hub' in the UK Midlands National commercial & domestic glazing service 24/7