ABOUT CRYSTAL Crystal Home Improvements covers London, the Home Counties and the South East of England yet despite this we are the 17th largest window fabricator and installer in the UK (source: Insight Data). Established in 1995 Crystal is a family-oriented business and enjoys an unblemished trading history of 22 years. Putting customers first is at the heart of the Crystal philosophy, hence our emphasis on training and our “Treating Customers Fairly” policy. “The Crystal Way” ensures world-class customer service in fulfilment of orders, as well as prompt after-sales service and providing total peace of mind through our comprehensive “no quibble” 10 year guarantee. We can maintain our high standards because we control every stage of the process ourselves. Crystal windows and doors are manufactured at our own premises in Romford. Our own personnel carry out each stage of the process from the manufacture of our products, installation and after-sales service. We are a responsible and ethical company which believes in providing the very best products and service, as shown by our current 96.4% recommendation rate on the Review Centre website and 9.1 out of 10 Trust Score rating. We are members of TrustMark, the Double Glazing and Conservatory Ombudsman Scheme, FENSA and the Glass & Glazing Federation. This gives our customers complete peace of mind and protection. We have also created a range of finance packages to help our customers, including low-rate finance and a “Buy Now, Pay Later” package enabling buyers to defer payment for 12 months. OUR PRODUCTS Our main products are: • High energy rated double glazed windows (A + for standard casements) • A huge range of composite and panelled external doors • Bi-fold doors • Porches • Garage doors • Rooftec insulated conservatory roof replacement panels • Roofline products including fascias, soffits, bargeboards and guttering Whatever your window requirement, Casement, Tilt & Turn, Sliding Sash or Bay, Crystal is able to satisfy you. Our priority is to ensure we always deliver in 3 objectives; great aesthetic looks to enhance your home coupled with great energy efficiency and high security too. Crystal is one of the leading providers of PVCu doors in the UK. Our doors come in a range of shapes and sizes made to measure the requirements of your household. Using the latest production techniques, our innovative range of PVCu doors ensure your security with a locking system that is second-to-none, offering a 6-point system incorporating anti-bump, anti-stick, anti-snap and anti-drill lock cylinders. Crystal always use the highest quality materials including only using Pilkington glass. Our very popular and current PVCu patio and bi-fold doors are slim-line, smart and very durable, they let in light and give a room a clear view to the space outside. A new product we are particularly excited about is our Rooftec insulated conservatory roof replacement panels which are an innovative solution to the classic Too Hot, Too Cold problem many conservatory owners will recognise. No other solution is as effective, affordable, quick and flexible as Rooftec from Crystal. Every Rooftec roof is tailor-made to fit each conservatory and can be fitted in a single day. The roof panels have fantastic insulation properties turning the conservatory into a comfortable room useable 365 days a year, come snow or heat wave.