Please contact GGF Training directly providing details of your complaint or query to firstname.lastname@example.org and the GGF Training team will endeavour to resolve the matter for you.
If it has not been possible to resolve the issue at this stage, GGF Training will provide you with details of who to contact in order to pursue the matter further in line with our company complaints procedures.
If, following further investigation, you are still unsatisfied with the outcome, you will be provided with details of GGF Training’s ADR provider who will able to provide alternative dispute resolution through independent mediation or arbitration.
GGF Training’s preferred ADR provider is TrustMark. Further details about this service can be found here: TrustMark ADR
By law we are required to inform you that TrustMark provides an alternative dispute resolution service that would be competent to deal with your dispute. We have chosen to participate in the TrustMark alternative dispute resolution service and as such, should you wish to use this service, you must do so by sending an email to Disputes@TrustMark.org.uk, by telephoning: 0333 555 0334, or by writing to TrustMark at:
5 Prisma Park
Hants RG24 8GT
Please note that ADR is available only once GGF Training’s internal complaints process has been exhausted and all attempts to resolve the complaint have been unsuccessful.