Our training courses for installers and surveyors are aimed at glazing professionals who already have some experience in the sector but wish to hone their skills with a particular focus on quality delivery.
A focus on quality makes business sense
A high proportion of the conciliation cases brought to the Glass and Glazing Federation relate to the lack of quality in all its aspects. This is costly for the business in putting things right for the customer and in the loss of reputation and referrals – so why not get it right first time?
There are four types of costs associated with the implementation of quality considerations:
1. Internal failure costs associated with defects found before the customer receives the product or service.
2. External failure costs associated with defects found after the customer receives the product or service.
3. Appraisal costs incurred to determine the degree of conformance to quality requirements.
4. Prevention costs incurred to keep failure and appraisal costs to a minimum.
Most companies are good at understanding internal failure but many have little or no understanding of what the installer or surveyor does or says from a quality aspect. Being mindful of these will enable a company to improve quality and customer satisfaction, and the business will benefit as a result.
GGF Training courses bring to life the prerequisite of BS8213-4 2016 Windows and doors, code of practice for the survey and installation of windows and external doorsets along with the GGF Consumer Code of Practice, clearly demonstrating how quality can be introduced at every single stage.