The GGF is independent and impartial. Our overriding principle is to act as neutral and unbiased administrator to help parties involved in a dispute by steering negotiations towards an amicable conclusion.
We endeavour to keep all parties informed so as to create a situation whereby a mutually agreed solution to an existing dispute is reached.
This service offers a fair and impartial way to resolve disputes between customers and GGF Members. It is important to note that this service is only available to domestic customers of GGF Members, and not to commercial or trade customers. However, if you meet the eligibility criteria, our Conciliation Service can help you reach a satisfactory resolution to your complaint, without the need for costly and time-consuming legal action.
The GGF has an independent arbitration scheme run by the Chartered Institute of Arbitrators.
The Glazing Arbitration Scheme (TGAS) is an independent ADR (alternative dispute resolution) scheme, which is the primary ADR scheme for the Glass & Glazing industry, plus other glazing related and home improvement products.
For non-glazing disputes, MyGlazing.com recommends contacting Citizens Advice. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues, including information about your rights when buying goods and services.
Alternatively you can contact Citizens Advice directly via its contact page.