GGF Conciliation Service

The GGF Conciliation Service is a confidential correspondence-based process that exists to ensure all GGF Member companies fulfil their agreed obligations to their customers.

If you are a domestic customer of a GGF Member and have been unable to resolve a complaint directly with the company, you may apply to our Conciliation Service.

Benefits of GGF Conciliation

• Absolutely free
• Confidential
• Independent and impartial
• Ensures GGF Member companies meet their contractual responsibilities
• Removes the time, work and sometimes frustration you may have when dealing with a company or individual
• Keeps you informed at every stage of your complaint until it is resolved

Why should I consider GGF Conciliation?

The GGF is independent and impartial. Our overriding principle is to ensure our Members meet their contractual responsibilities to their customers.

We endeavour to keep all parties informed so as to create a situation whereby a mutually agreed solution to an existing dispute is reached.

How to request GGF Conciliation

If you have raised your concerns with the GGF Member company in writing and it has not addressed the issues for you, please write to the GGF Conciliation Manager at conciliation@ggf.org.uk.

Alternative dispute resolution

The GGF has an independent arbitration scheme run by the Chartered Institute of Arbitrators.

The Glazing Arbitration Scheme (TGAS) is an independent ADR (alternative dispute resolution) scheme, which is the primary ADR scheme for the Glass & Glazing industry, plus other glazing related and home improvement products.

Non-glazing disputes

For non-glazing disputes, MyGlazing.com recommends contacting Citizens Advice. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues, including information about your rights when buying goods and services.

Alternatively you can contact Citizens Advice directly via its contact page.